Customer Experience Ninja
New York, NY
Bonobos is looking for Customer Experience Ninjas to take our over-the-phone, on-the-web and in-person customer experience to the next level.
Quite simply, Bonobos Ninjas play an irreplaceable role in our success as a company. The perfect Ninja aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best service policies and infrastructure in the world.
As one of our late shift Ninja gurus, your energy levels will be high while our late night shoppers hit the site. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since we're the fastest-growing apparel brand ever launched on the internet, your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.
And...you will be called a Ninja, which is day-changing.
- Are totally cool running the show from 4pm-1am to provide a stellar customer experience for our late night shoppers
- Will serve as the front line, on-call resource for all customers via phone, email, live chat and in-person
- Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience don't go 100% as planned
- Are ready to know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs
- Will work with our leadership team to develop initiatives that improve the customer/Ninja experience
- Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
- Have, at some point in life, worn pants
- Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
- Work hard because we love what we’re doing, but also believe in balance
- Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun, awesome coworkers and the rare tribal atmosphere that also values individuality
- Are excited to hear from you