Bonobos is looking for a Ninja Manager to recruit, manage, and develop the world's best Customer Experience Ninja Team as we rapidly scale the program

As our Ninja Manager, you will be responsible for developing and implementing a strategy to rapidly scale our team's personnel, operations and systems while maintaining a level of personalization, responsiveness, and quality high enough to earn your team the reputation as the world's most loved customer service organization.  You'll earn your stripes in the trenches and will delight a lot of customers with your own top rate service, but the main thrust of your role is helping us dramatically scale Ninja operations and improve service while at the same time strengthening the tribal culture that's part of our Ninja Team's special sauce. Projects like live chat, 24/7 availability and a program to rotate all Bonobos employees through the Ninja Department will be yours to conquer.

Your ability to coordinate a large team, complex schedules, and lots of moving parts within the operation is paramount to the success of the business.  Alligning that team on goals, developing top performers, and inspiring people to be the best version of themselves is vital in creating a customer-centric company culture. You'll report directly to the Director of Customer Experience, but everyone at the company will also report to you as they rotate through the Ninja Department.  

You…

• Have experience building, training, coordinating and leading high performing teams
• Have superior communication skills, are detail-oriented, and are a black-belt multi-tasker
• Enthusiastically deliver excellent customer service yourself, genuinely empathizing with customers and anticipating unexpressed needs
• Have inspiring levels of positive energy and lead by example
• Are an expert coach and have a track record of mentoring and developing top performers
• Are able to strike the right balance needed to solve immediate issues today while simultaneously planning for the future
• Are extraordinarily ambitious and a self-starter
• Want to change the e-commerce industry - we are a modest start-up, but hope to become a disruptive company and shake up the stodgy retail world

We… 

• Believe in the power of self-awareness, intellectual honesty, judgment, empathy and positive energy as our team values
• Work hard because we love what we’re doing, but also believe in balance
• Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun, awesome co-workers and the rare tribal atmosphere that values individuality
• Are willing to help you relocate
• Are excited to hear from you