Bonobos is looking for Customer Experience Ninjas to take our over-the-phone, on-the-web and in-person customer experience to the next level.

Quite simply, Bonobos Ninjas play an irreplaceable role in our success as a company. The perfect Ninja aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best service policies and infrastructure in the world.

A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since we're the fastest-growing apparel brand ever launched on the internet, your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues. 

And...you will be called a Ninja, which is day-changing.

You…

• Will serve as the front line, on-call resource for all customers via phone, email and in-person
• Will help a groom pick out his wedding suit, write copy for our new marketing campaign (and possibly for said groom's vows) and work with our web designers on a tough user experience challenge...all in one day
• Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience don't go 100% as planned
• Are ready to know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs
• Will develop quantitative reports on customer behavior, returned products and services performed
• Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
• Have, at some point in life, worn pants

We… 

• Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
• Work hard because we love what we’re doing, but also believe in balance
• Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun, awesome coworkers and the rare tribal atmosphere that also values individuality
• Are excited to hear from you